A 99.9% Server Uptime
Our web hosting system is based on a solid, enterprise–grade hardware configuration and a significantly customized Linux distro. That’s why, no matter what your web site is, or how many web site visitors you’ve got, or even in case there is a DoS assault, our web hosting servers will stay up and running and your web sites will remain online.
All web hosting plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
In order to offer a top–quality web hosting service, you can rarely count on the default network configuration in a datacenter. We have set up our very own custom internal network in an effort to ensure a superluminal connection speed with the outside world.
And thanks to this, no matter which datacenters you opt for: our data center in the US, our data center in the UK, in our data center in FI, in our data center in East Europe or our data center in AU, you will take advantage of an assured 99.9% network uptime. And this guarantee is valid for all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to curtail all potential risks with our cloud hosting packages and while we provide first–rate technical support, there are cases when the customer is simply not pleased with what we are offering. Or he needs to move to a more powerful hosting service, such as a virtual private server or a dedicated hosting server.
Because of this, our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not completely pleased, we will give you a refund.
24/7 Technical Support
If you’ve ever been forced to wait for hours for a response, you’re probably aware of how exasperating this can be, especially when your site is on the line. This is exactly why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our tech support engineers will be available to you and they will reply to you in under one hour. And the best thing is that their average support ticket response time is under twenty minutes!