Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Answer Guarantee

  • Our customer help and support staff is working 24x7x365 to take care of every one of your service tickets. Every ticket you post to us is going to be replied to within up to 60 minutes. If your issue requires some help from an admin, we’ll send the ticket to the technician in charge and will notify you that the problem is being taken care of.

  • Top quality support service
  • Top–class Customer Assist Service

  • We offer 24 hours a day technical assistance via a ultra–fast ticketing solution integrated into your Control Panel. You can easily e mail us at any time about any of the software packages that come pre–configured on your virtual server, this includes the chosen Linux OS, the server management panel and our custom made Web Control Panel.

  • Intuitive help center
  • An Informative Help Section

  • In the Web Control Panel that is included totally free along with your virtual server, you’ll find an instructional Help section, that includes everything you need to be informed on when running your web pages and software. We have included a range of how–to articles and video training that present the basic website management responsibilities in an easy to comprehend form.