Tech Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be dealt with in no more than 60 minutes after the trouble ticket or email has been received. If your issue needs additional assistance from a server admin, we will direct the ticket or the e–mail to the person on duty, right away and will leave a comment to let you know that more time will be required for arriving at a solution. Furthermore if you take advantage of our Optional Managed Services package, all of the server administration services included there will be executed whenever you choose.
A Premium Client Care Service
We will be available to you 24–7–365 to reply to any inquiries that you may have regarding our Web Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also need assistance with server administration procedures, you can make use of our Optional Managed Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services
A User–Friendly Help Section
We have equipped our Web Control Panel with a comprehensive knowledge base, which offers comprehensive explanations of all its features and functionalities. Additionally, we have shot detailed video tutorials that will further reveal to you how to perform a given action or troubleshoot a typically encountered problem. All the how–to articles and the video tutorials are readily reachable from each section of the Web Control Panel through the Help and Videos buttons situated in the top right corner.