Despite the fact that this isn't the most importantaspect to help you distinguish a trustworthy web hosting provider from a bad one and a reseller from an actual provider, the option to call and communicate with a live person is a sign that you are not using the services of a one-person company and that you will be able to reach somebody if you're looking for help. The phone support for web hosting services may range from common to expert, which means that the problems which can be resolved with a phone call differ depending on the specific service provider. In the general case, these matters are more basic and feature billing or 1st level tech issues since more difficult problems often need a support ticket where both you and the administrators can follow what's going on with a given issue. Nevertheless, being able to call your provider can save you a lot of time and efforts for the multitude of small issues that may eventually appear when you manage your web hosting account.

Phone Support in Web Hosting

All our web hosting packages offer telephone support fourteen hours a day even on public holidays, so that if you do not have an account yet, you're able to call us and learn more about our solutions or whether we'll meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so you will be able to call the phone number which is closer to you. If you're a current customer, we can assist you promptly with all of the general and billing issues and with a number of technical matters to save you time and efforts - we are aware of the fact that in some cases it's much easier talk to a live person so as to get things done right away. Certainly, some problems simply cannot be taken care of over the phone, so if this is the case you can take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

Any time you want more details for the semi-dedicated packages that we provide, you'll be able to call one of the three support lines we have around the world - in the U.S.A., the UK and Australia. In this way, you can check in advance whether our solutions will be appropriate for your websites. If you're already our client and you have a semi-dedicated account, you are able to get in touch with us over the phone for 14 hours daily about any billing or basic queries. For strictly technical troubles you're able to use our ticketing system and communicate with our technical support as someproblems simply need more time to be solved, but we will help you over the phone with countless minor technical issues as well, saving you efforts and time.