One-Hour Response Guarantee

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In case you have a site, a problem could always crop up and it does not necessarily need to be related to the web hosting service itself. For instance, something can go wrong when you update a web-based application or some critical content may be edited or deleted unintendedly. Irrespective of what the nature of the problem might be, you will have to get in touch with the respective client support team and ask them to restore a backup or to help you resolve the problem that you’re experiencing. How promptly they’ll do it will determine the interval of time that your websites will be down. For certain websites like social networking websites or online shopping portals, a longer inaccessibility often means lost users and cash. For this reason, it is pretty important that you use the services of a web hosting company that provides not only a good client support service, but also a timely one.

One-Hour Response Guarantee in Web Hosting

In case you are using any of our web hosting and you’ve got an enquiry or come across an obstacle, you can get in touch with us 24x7 by opening a tech support ticket or by writing an e-mail and we will make sure that you obtain a response in no more than one hour. If the issue can be sorted out, we will do it before we reply to you, while in case there is something that you have to do on your end, we will provide you with all the necessary details – what workable solutions to try, what settings to check, etc. Typically, you will get a response within no more than half an hour, which means that waiting for hours and hours on end or even for more than one day to get assistance is something impossible. Our 1-hour reply guarantee is valid for any question that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take advantage of our remarkably fast support services. You’ll receive a response to any trouble ticket opened through the hosting Control Panel or email sent to our technical and client support team in less than one hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes far less time to explore and fix a problem. We’ll supply you with more info in case the solution entails something that should be done on your end. If you get in touch with us during official holidays or weekends, the response time will be absolutely the same and considering the fact that our support staff will be at your service 24 hours a day, 7 days a week, 365 days a year, you’ll obtain instant help for virtually any billing, general or technical issue regardless of the hour at which you contact us.