In case you have ordered a web hosting plan and you’ve got some inquiries in regard to a concrete feature/function, or in case you have chanced upon some predicament and you require assistance, you should be able to contact the respective technical support staff. All web hosting companies deploy a ticketing system regardless of whether they offer other means of contacting them apart from it or not, because the most effective way to deal with an issue most often is to send a ticket. This type of communication makes the replies exchanged by both parties easy to follow and enables the customer support staff members to escalate the issue in case, for example, a sysadmin has to become involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll have to use at least two separate accounts to contact the help desk support staff and to actually administer the hosting space. Non-stop switching from one account to the other may sometimes be a nuisance, not to mention the fact that it takes quite a long period of time for the majority of web hosting companies to process ticket requests.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket whilst browsing through your files or tweaking different account settings. The ticketing system is being monitored 24/7 by our client support team representatives and the ticket response time is no more than one hour, but it rarely takes more than twenty minutes to get support. Unlike other providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for info in regards to any technical or billing problem. Furthermore, you can read a number of informational articles, which will help you handle the commonest obstacles yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated packages, was created with one goal in mind – that you should be able to manage everything connected with your semi-dedicated account from one place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or experience a problem, you can contact our technical support team representatives momentarily without needing to log into a completely different interface. You can search through your website files or check different settings within your account while submitting a new ticket or reading the reply to an old one. In case you have numerous tickets and you’d like to find a particular one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We’ll make sure you obtain an answer in no more than 60 minutes irrespective of the nature of your inquiry or problem.

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