Integrated Ticketing System in Web Hosting
With a web hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket whilst browsing through your files or tweaking different account settings. The ticketing system is being monitored 24/7 by our client support team representatives and the ticket response time is no more than one hour, but it rarely takes more than twenty minutes to get support. Unlike other providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for info in regards to any technical or billing problem. Furthermore, you can read a number of informational articles, which will help you handle the commonest obstacles yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated packages, was created with one goal in mind – that you should be able to manage everything connected with your semi-dedicated account from one place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or experience a problem, you can contact our technical support team representatives momentarily without needing to log into a completely different interface. You can search through your website files or check different settings within your account while submitting a new ticket or reading the reply to an old one. In case you have numerous tickets and you’d like to find a particular one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We’ll make sure you obtain an answer in no more than 60 minutes irrespective of the nature of your inquiry or problem.