Customer Support

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Being able to contact your web hosting supplier if you have any questions or encounter any issues is quite important and how fast they will answer and react is usually essential, especially if your website is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are also one way to recognize actual providers from resellers. The second typically respond only to e-mails or support tickets and you'll need to wait for a day or longer to receive a response. In case the issue involves a couple of responses, you will end up losing several days in order to have a problem resolved. Using a legitimate and trustworthy website hosting supplier, you should be able to get in touch with the support team at any time and get an instant reply whatever the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Web Hosting

Our web hosting include 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our services before you make a purchase or you're an existing client and you have any question or a difficulty, you'll be able to contact us anytime, including weekends and holidays. We have multiple channels to contact us - a couple of telephone lines around the globe for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex matters or any issues which require additional time to investigate and resolve. In contrast to a number of other website hosting providers, our trouble tickets have a guaranteed maximum response time of only 1 hour, therefore regardless of what the trouble is, it'll be resolved timely and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to receive well-timed support, in particular when your web site is not running properly for some reason. All our semi-dedicated packages come with 24/7 customer and technical support, therefore in case something happens, you can use plenty of methods to let us know - phone line with multiple local numbers around the world, live chat, email messages and tickets. The first two choices are for pre-sales, billing and general matters, which means that if you don't have an account yet, for example, you'll be able to receive more information about our solutions, or we will help you with uncomplicated technical issues. The second two options are for solely tech troubles or anything that's more time-consuming due to the fact that it's quicker to follow the conversation between you and our support team. The warranted maximum response time for them is just one hour, the regular one - 15-20 min, so you won't have to wait for a whole day in order to receive support like you may need to do when using the services of various other providers.

24/7 Customer Support in VPS Web Hosting

When using our VPS web hosting packages, you will never need to wait for more than an hour so as to get support for any problem that you may experience regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all support tickets which you open from your billing Control Panel or emails which you send to our tech support crew. Furthermore, we have local phone numbers in a couple of countries globally plus a live chat service where we can easily help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the numerous methods of communication, so no matter what your question or problem is, there'll always be somebody to help you out quickly. In case you need assistance with third-party software, that you cannot install or which gives you problems, you are able to benefit from the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

If you purchase a dedicated server through our company, you'll be able to contact us at any time using several channels and the max time that you will need to wait for an answer is up to one hour, so you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything related to the applications that are pre-installed on your server. To contact us about a tech matter, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you'd like to find out about our solutions before you order, you may also employ our live chat or you could call one of the local numbers that we have in several countries around the globe. In the event that you're looking for support for third-party software that you are unable to deploy or run efficiently, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.